Privacy policy

# Privacy Policy

**Last updated: 2026**

feromone is operated by SRM Design Studio LLC. This covers what we collect, how we use it, and what you can do about it.

We collect what's needed to run the store. We don't sell your data.

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## What We Collect

When you place an order: name, email, shipping address, and payment information. Payment data is handled by our payment processor — we don't store card numbers.

When you browse the site: standard analytics data (pages visited, time on site, device type, referring URL) via tools like Google Analytics. This is aggregated and anonymized where possible.

If you sign up for emails: your address and any preferences you set.

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## How We Use It

- To process and fulfill orders
- To send order confirmations, shipping updates, and support replies
- To send marketing emails, if you've opted in — unsubscribe anytime
- To understand how the site is being used

We don't sell, rent, or trade your personal information.

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## Who We Share It With

We share limited data with the services that help us operate:

- **Payment processors** (e.g., Stripe, Shop Pay) — transactions
- **Shipping carriers** (e.g., DHL, USPS, FedEx) — fulfillment
- **Email platforms** (e.g., Klaviyo) — transactional and marketing emails
- **Analytics tools** — site performance

These providers operate under their own privacy policies and are only authorized to use your data to perform services for us.

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## Cookies

We use cookies for site functionality, session management, and analytics. You can disable them in your browser settings, though parts of the site may not function correctly.

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## International Users — Japan

Orders from Japan involve transferring your data to and processing it in the United States. Placing an order constitutes consent to that transfer. Your data is handled in accordance with applicable law.

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## Your Rights

You can request access to, correction of, or deletion of your personal data at any time. Email [studio@feromone.studio] and we'll respond promptly.

California residents have additional rights under the CCPA, including the right to know what data we hold and the right to request deletion.

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## Data Retention

Order and customer data is retained as long as necessary to meet legal, accounting, and business obligations. Marketing email data is retained until you unsubscribe or request deletion.

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## Changes

This policy may be updated. The date at the top reflects the most recent revision. Material changes will be communicated by email or a site notice.

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## Contact

SRM Design Studio LLC
Los Angeles, California
[sebastian@srmstudios.com]